Payment Policy

How to Place an Order

1. Browse our catalog: Explore our products and note the items you're interested in.
2. Contact us: Reach out via WhatsApp (+94 77 002 4639) or email (contact@getsparknatural.com) with your product inquiry.
3. Receive a quote: Our team will confirm availability, final pricing, and delivery options.
4. Agree on payment: We will discuss and agree on a payment method that works for you.
5. Complete payment: Make payment through the agreed-upon method.
6. Order confirmation: Receive confirmation and delivery/pickup details.

Accepted Payment Methods

Payment methods are arranged directly with our team and may include:

• Bank transfer (local and international)
• Cash on delivery (for local orders)
• Cash on pickup
• Other methods as agreed upon

Pricing

• Prices displayed on the website are indicative and subject to change
• Final pricing will be confirmed during direct communication
• Bulk order discounts may be available
• Export pricing may differ from local pricing
• Delivery charges are calculated separately based on location

Refunds & Returns

Our refund and return policy is handled on a case-by-case basis:

• If you receive damaged or incorrect products, please contact us immediately
• Photo evidence may be required for claims
• Refunds or replacements will be arranged through direct communication
• Fresh products have limited return windows due to their perishable nature

For International Buyers

For export orders, we will discuss payment terms, shipping arrangements, and customs documentation requirements directly. We work with reliable shipping partners to ensure your products arrive safely.

Questions?

If you have any questions about our payment policy or ordering process, please don't hesitate to contact us: